Renew or reinstate software support

Every perpetual license includes software support (updates, upgrades, email support). Here you see the difference between running software support and reinstating support after it has expired.

The difference at a glance

	Renew software support	Support reinstatement
When?	While the support period is running	After the support period has expired
Price	Catalog price of the chosen period (3 to 36 months)	Annual support (12 months) plus a one-time reinstatement fee
Reinstatement fee	none	none up to 30 days after expiry, then 5% per year (calculated to the day)
New period	follows on from the previous end	12 months from the purchase date

Software support (running)

The purchase price of a perpetual license includes software support for 12 months. While it is running, you renew it in your customer account under the license (“Extend license”), in steps of 3 to 36 months.

Support reinstatement – 12 months

If your previous support period has already expired, you can reinstate software support for your existing software license at any time. The price consists of the regular annual support (10% of the current new-software price) and a one-time reinstatement fee. The reinstatement fee is 5% of the current new-software price per year since the end of the last support period and is calculated to the day.

Your benefits

Within 30 days after the support period ends, there is no reinstatement fee.
The new support period covers a full 12 months.
The total price including the reinstatement fee is at most 60% of the current new-software price.
Your existing perpetual license remains valid even without support.

How the support reinstatement is calculated

The calculation starts at the end of the last support period (license purchase date plus 12 months, or the last support end date).
Up to 30 days after that: grace period, no reinstatement fee.
After that: 5% of the current new-software price per year, calculated to the day on a basis of 365 days, at most 50%.
Plus annual support: 10% of the current new-software price for a full 12 months.
Total price: at most 60% of the current new-software price.

Example price scale

Percentages of the current new-software price. You see the amounts for your license in your customer account under the license.

Time since support expired	Reinstatement	12 months software support	Total
Up to 30 days	0 %	10 %	10 %
6 months	2.5 %	10 %	12.5 %
12 months	5 %	10 %	15 %
24 months (2 years)	10 %	10 %	20 %
36 months (3 years)	15 %	10 %	25 %
48 months (4 years)	20 %	10 %	30 %
60 months (5 years)	25 %	10 %	35 %
72 months (6 years)	30 %	10 %	40 %
84 months (7 years)	35 %	10 %	45 %
96 months (8 years)	40 %	10 %	50 %
108 months (9 years)	45 %	10 %	55 %
120 months (10 years)	50 %	10 %	60 %
Over 120 months	Maximum 50 %	10 %	60 %

Calculator with current prices

Choose program, level and currency. The table shows what the support reinstatement costs after each period.

Current new price of the level: 78.00 EUR

Time since support expired	Reinstatement fee	Annual support	Total price
Up to 30 days	0.00 EUR (0 %)	7.80 EUR	7.80 EUR (10 %)
6 months	1.95 EUR (2.5 %)	7.80 EUR	9.75 EUR (12.5 %)
12 months	3.90 EUR (5 %)	7.80 EUR	11.70 EUR (15 %)
24 months (2 years)	7.80 EUR (10 %)	7.80 EUR	15.60 EUR (20 %)
36 months (3 years)	11.70 EUR (15 %)	7.80 EUR	19.50 EUR (25 %)
48 months (4 years)	15.60 EUR (20 %)	7.80 EUR	23.40 EUR (30 %)
60 months (5 years)	19.50 EUR (25 %)	7.80 EUR	27.30 EUR (35 %)
72 months (6 years)	23.40 EUR (30 %)	7.80 EUR	31.20 EUR (40 %)
84 months (7 years)	27.30 EUR (35 %)	7.80 EUR	35.10 EUR (45 %)
96 months (8 years)	31.20 EUR (40 %)	7.80 EUR	39.00 EUR (50 %)
108 months (9 years)	35.10 EUR (45 %)	7.80 EUR	42.90 EUR (55 %)
120 months (10 years)	39.00 EUR (50 %)	7.80 EUR	46.80 EUR (60 %)
Over 120 months	39.00 EUR (50 %)	7.80 EUR	46.80 EUR (60 %)

Your perpetual license stays valid even without software support.

Go to customer account